FAQ

What are the pick-up and return hours for rented bikes?

You can only pick up and return your bike during our opening hours.
• Non-electric bikes are normally rented for 24 hours and can be returned at any time – during our opening hours.

• Electric( cargo)bikes must be returned within our opening hours on the day of rental. 

Do I need to book in advance ? 

We usually have plenty of bikes available, so you can simply walk into our shop and rent one on the spot. However, during the summer season, demand is high, and we strongly recommend booking in advance to secure your bike.

Do you offer online bookings ? 

Thanks to our simple booking system, booking online is quick and easy. If you book for a longer period, your discount will be calculated automatically. Choose from our large selection of touring bikes, mountain bikes, children's bikes, tandems and much more. You will also find the right accessories here, whether it's a bike helmet, child seat or bike trailer.

Do you offer group bookings ? 

For groups requiring more than 10 bikes, you can send us an email to [email protected].

Do you offer a Deliveryservice ?

Yes! We can deliver and/or collect your rental bike but only on the island Rømø. The price for delivery and collection costs DKK 150. 

If you would like the bikes you ordered to be delivered and collected, please enter 5:00 p.m. as the time AND activate the delivery note in the shopping cart.

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We start every day at around 5 p.m. to deliver or pick up your ordered bikes. Unfortunately, it is not always possible to say in advance where the tour will start or how long it will take. The bikes will be parked at the holiday address you provided *, or in the bike rack if available.

The last day of rental
Pick-up takes place on the last day of rental from 5 p.m. Unfortunately, it is not always possible to say in advance where the tour will start or how long it will take. That is why we rely on all customers having their bikes ready for collection from 5 p.m. Please make sure that the bike keys are in the ignition. If you have an e-bike, make sure that the chargers are there. Please leave the trailer in a clean condition.

* Delivery to holiday homes only. No delivery to camping/mobile home pitches without prior consultation and consent of us.

What do I need to do if my rented bicycle breaksdown:

We offer a free breakdown service for our bicycles during our opening hours. You will find our telephone number on every bike on the barcode sticker below the saddle. In the event of a breakdown, we try to help quickly and usually bring a replacement bike with us.

Can I extend my bike rental spontaneously?

Please call us on your last rental day at the latest. We will check whether - and until when - an extension would be possible. For limited items such as child trailers, trekking and mountain bikes, electric bikes - there is often already a new renter. The majority of our customers book well in advance.

Do you have bicycle routes / maps ?

Our cycling routes are designed for those who would like to take a day trip by bike from their overnight accommodation. The routes are suitable for all ages and are very family-friendly, leading along small forest paths, gravel paths and country roads with little traffic.

The routes are suitable for all ages and are very family-friendly